WE'RE HERE TO HELP YOU
You’ve Got Questions. We’ve Got Answers.
WHAT HAPPENS IF I RECEIVE A DEFECTIVE CHRISTIAN T-SHIRT OR ACCESSORY?
We sincerely apologize. Please email support@elliottpressingahead.com so, we can make it right.
Please include the following items in the email (feel free to copy and paste this list):
Name (First & Last Name)
Phone Number
Email address used to place the order
Order Number
Which Item is defective?
Additional Details
WHAT IF MY ORDER IS LOST IN THE MAIL?
If you believe your order was lost in the mail, please let us know by emailing support@elliottpressingahead.com so, we can make it right.
Please include the following items in the email (feel free to copy and paste this list):
Name (First & Last Name)
Phone Number
Email address used to place the order
Order Number
Additional Details
CAN I CHANGE AN ITEM IN MY ORDER?
Once your order has been placed, we cannot add or edit item(s).
If you change your mind about and item, please cancel your entire order and place a new one with your desired items. To cancel your order, please email support@elliottpressingahead.com
Please include the following items in the email (feel free to copy and paste this list):
Name (First & Last Name)
Phone Number
Email address used to place the order
Order Number
Reason for Cancelling
Ordered Wrong Size
Ordered Wrong Product
Other – List Reason(s)
Additional Details
WHAT IS YOUR CANCELLATION POLICY?
After you receive your confirmation number, you have 30 minutes to cancel your order. If more than 30 minutes has passed, your order will already be in process.
To cancel your order (within the 30-minute remorse period), please let us know by emailing support@elliottpressingahead.com
so, we can make it right. Please include the following items in the email (feel free to copy and paste this list):
Name (First & Last Name)
Phone Number
Email address used to place the order
Order Number
Reason for Cancelling
Ordered Wrong Size
Ordered Wrong Product
Other – List Reason(s)
Additional Details
After the 30-minute remorse period, your order is no longer eligible to be cancelled. Don't worry--you can return the product within 30 days of the delivery date, if the product is in its original condition. See our Return Policy for additional information.
All cancellations are final.
MY ORDER WAS DELIVERED, BUT I CANNOT FIND IT. WHAT DO I DO?
Confirm your shipping address was entered correctly.
Check around the delivery location. If you live in an apartment, check with the front office or designated location for deliveries.
Wait 36 additional hours. In some instances, a carrier shows a package as “delivered” before it was actually delivered.
If you still cannot find your package, please let us know by emailing support@elliottpressingahead.com
so, we can make it right. Please include the following items in the email (feel free to copy and paste this list):
Name (First & Last Name)
Phone Number
Email address used to place the order
Order Number
Confirm Shipping Address
Address Line 1
Address Line 2 (optional)
City
State
Zip Code
Country – United States (default; only deliver in the US)
Additional Details
SHIPPING OPTIONS & DELIVERY TIMES?
Standard 5-10 business days
CAN I TRACK MY ORDER?
Yes, you will receive a confirmation email with a tracking number after your order has shipped.
Shipping time may be extended during the holidays. If you do not receive a shipping confirmation within 5 business days of your order date, please let us know by emailing support@elliottpressingahead.com so, we can make it right. Please include the following items in the email (feel free to copy and paste this list):
Name (First & Last Name)
Phone Number
Email address used to place the order
Order Number
Confirm Shipping Address
Address Line 1
Address Line 2 (optional)
City
State
Zip Code
Additional Details
CAN I UPDATE/CHANGE MY SHIPPING ADDRESS?
We will try to change your address before your order ships. If your order has already shipped, we are unable to change the address. If your order is shipped back to us, we will send you a store credit.
Please update your shipping address as soon as possible by emailing support@elliottpressingahead.com so, we can make it right. Please include the following items in the email (feel free to copy and paste this list):
Name (First & Last Name)
Phone Number
Email address used to place the order
Order Number
Updated Shipping Address
Address Line 1
Address Line 2 (optional)
City
State
Zip Code
Additional Details
DOES PRESSING AHEAD SHIP INTERNATIONALLY?
We do not ship internationally.
DO YOU OFFER EXPEDITED SHIPPING?
We do not offer expedited shipping.
WHAT IS YOUR RETURN POLICY?
Your satisfaction matters to Pressing Ahead Tees & Accessories.
We accept returns or sizing exchanges within 30 days of the delivery date, if the product is in its original condition.
How to Request a Return
If a return is necessary, please let us know by emailing support@elliottpressingahead.com so, we can make it right. Please include the following items in the email (feel free to copy and paste this list):
Name (First & Last Name)
Phone Number
Email address used to place the order
Order Number
Color, Size and Fit of each item
Reason for the return (too big, too small, too short, too long, etc.)
Color and size of replacement item (if desired.
2. Our Team will respond with return instructions and provide a Prepaid Return Label via email.
3. Print out the Prepaid Return Label. Please pack all returning items in a box or envelope. Secure the package and the provided Prepaid Return Label with clear packaging tape. Please do not tape over the bar code or any other scannable elements or the scan might fail.
*Any note contained in a return package will not be received by our Team. Please email us directly at support@elliottpressingahead.com with any information or comments.
We reserve the right to deny any returns if the item does not meet our requirements and we are not responsible for any lost items.
Returns, for any items purchased at a discount, are final sale.
DO YOU ACCEPT EXCHANGES?
We will happily exchange or issue store credit on clothing that is unworn, unwashed, and unaltered. We DO NOT exchange or issue store credit for accessories and merchandise that was purchased on sale. We do apologize for any inconvenience this may cause, but we do not issue refunds or accept returns. No exceptions.
Exchanges may only be made for a different size, color, and/or fit of the same product. Shipping charges are not reimbursed for exchanged purchases. Shipping charges are the customer’s responsibility.
If you want to exchange an item, please let us know by emailing support@elliottpressingahead.com so, we can make it right. Please include the following items in the email (feel free to copy and paste this list):
Name (First & Last Name)
Phone Number
Email address used to place the order
Order Number
Item(s) being exchanged
Reason(s) for the exchange (too big, too small, too short, too long, etc.)
Color and size of replacement item (if desired).
Once the returned items are received and processed, the replacement item(s) will be shipped. Please allow up to 10 business days after delivery for exchanges to be processed.